Shipping Information

All orders are shipped using UPS or USPS standard service unless otherwise specified.
Expedited shipping is available for an additional fee.

Shipping Times

Shipping times provided at checkout are estimated by the carrier and are not guaranteed by CrysTees.
Only expedited shipping services include a guaranteed delivery window.

Please note:
Processing times and shipping times are not the same. Shipping time begins after the order has been processed and handed off to the carrier.

Shipping Insurance

All packages are automatically insured through the carrier (UPS or USPS).
This insurance covers:

• Lost packages 

• Damaged packages 

If your order is lost or arrives damaged, please notify us immediately so we can assist with the carrier’s claim process.

Carrier Delays

Once your package has been accepted by UPS or USPS, delivery timelines and delays are outside of CrysTees’ control.
Weather, routing errors, holidays, or operational issues from the carrier may impact delivery.

Incorrect Addresses

CrysTees is not responsible for delayed or undeliverable packages due to incorrect or incomplete addresses provided at checkout. Please double-check your information before submitting your order.

Tracking

Tracking information is provided for every order. Customers are responsible for monitoring their tracking updates once the package has shipped.